We are looking for an experienced Application Support Engineer to join our client on a 12 Month Contract, remotely.

Purpose of the role:

The Application Support Engineer will provide technical maintenance and support for the ControlFirst system, ensuring system stability, performance, and ongoing enhancement through an iterative, agile approach.
This role requires a balance of hands-on technical troubleshooting, system monitoring, and incremental development aligned with business priorities.

Key Responsibilities

1. Application Maintenance & Enhancement
• Implement bug fixes and enhancements to the ControlFirst application code base.
• Manage iterative releases and version control of code and APIs.
• Conduct technical impact analysis for new feature requests.
2. System Monitoring & Support
• Monitor application servers and services for availability and performance.
• Manage and maintain health of environments to prevent downtime.
• Provide Level 2/3 support for incidents and service requests.
3. Release & Configuration Management
• Support deployment processes, including packaging and release notes.
• Maintain source control, backup infrastructure, and related documentation.
4. Stakeholder & Issue Management
• Collaborate with business users, vendors (e.g., Entelect), and internal teams.
• Track and manage tickets via issue tracking systems (e.g., JIRA, ServiceNow).
• Document all maintenance, enhancements, and incident resolutions.
5. Continuous Improvement
• Recommend process improvements to decrease email volumes, enhance notifications, and streamline communication.
• Support data masking and API versioning initiatives.
• Contribute to training material and documentation for internal teams.

Required Skills and Experience

• 3–6 years of experience in application or software support engineering, preferably within financial or risk systems.
• Strong understanding of software maintenance lifecycles, issue tracking, and release management.
• Experience with:
• Application servers and system monitoring tools
• Source control (Git, Bitbucket)
• SQL and API-based integrations
• DevOps concepts (CI/CD beneficial)
• Familiarity with agile/iterative maintenance models.
• Excellent analytical and problem-solving skills.
• Clear written and verbal communication, able to collaborate remotely.

Engagement Details

• Remote working with potential collaboration with stakeholders.
• Deliverables: Maintenance of backlog items, release documentation, system health monitoring, and enhancement implementation.
• Reporting: Regular updates to project stakeholders via tracking infrastructure and support emails.

Nice-to-Have

• Exposure to ControlFirst, banking risk systems, or regulatory tech platforms.
• Experience with data masking and multi-tenancy removal projects.
• Knowledge of AWS or cloud-based environments.